Effective Date: [01 September 2024]

1. Introduction

Welcome to BlissLibrary. We are committed to providing high-quality digital products and an exceptional customer experience. Please read our Refund and Returns Policy carefully before making a purchase. By buying our digital products, you agree to this policy.

2. Nature of Our Products

BlissLibrary offers digital eBooks that are delivered electronically via instant download. Due to the digital nature of these products, they are not subject to return, exchange, or refund in the traditional sense. Once the product has been downloaded, it cannot be “returned” in physical form.

3. No Refunds or Returns

• All Sales Are Final:
  Since our eBooks are digital and available for immediate download, all sales are final. We do not accept returns, exchanges, or offer refunds for digital products.

• Exceptions for Technical Issues:
  In the unlikely event that you experience technical difficulties with the download or the file appears to be corrupt, please contact our support team within 48 hours of purchase. We will verify the issue and, if necessary, provide you with a new download link or file replacement at no additional cost.

4. How to Request Support

If you believe you are eligible for assistance under this policy, please follow these steps:

• Contact Us: Email our support team at [support@blisslibrary.com] with your order details and a description of the issue.
• Provide Evidence: Attach any relevant screenshots or error messages to help us diagnose the problem.
• Response Time: We strive to respond within 24 hours. Please note that resolution times may vary based on the nature of the issue.

5. Important Considerations

• Digital Rights Management:
  Our eBooks are protected by digital rights management. Unauthorized distribution, sharing, or reselling of our digital products is strictly prohibited and may result in legal action.

• Customer Responsibility:
  It is the customer’s responsibility to ensure that they have the correct software and devices to access and read digital files. We recommend using a current PDF reader or eBook app compatible with your device.

• Changes to This Policy:
  We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our site after changes constitutes acceptance of the new terms.

6. Contact Information

If you have any questions or concerns about this policy, please do not hesitate to contact us at [support@blisslibrary.com]. We are here to help and ensure that your experience with BlissLibrary is a positive one.